Terms of Service

1. What is chat-valet.com

chat-valet.com is a software-as-a-service (SaaS) platform that lets you send bulk messages, set up auto-replies, build keyword chatbots, and use an AI assistant — all through your own personal accounts in WhatsApp, Telegram and MAX.

The service is operated by IP Ivanov Vladislav Alexandrovich (sole trader, Russia; contact: support@chat-valet.com).

2. Your account

• You must be at least 18 years old to register
• Provide accurate information during registration and keep it up to date
• You are responsible for everything that happens under your account — keep your password safe
• Do not share account access with others or resell it
• Notify us at support@chat-valet.com immediately if you suspect unauthorised access

3. Personal accounts and the risk of blocking

To reduce the risk of blocking, we recommend staying within moderate sending volumes (20–30 messages per day per account is a common guideline, but platforms can change their rules at any time).

4. What you can do

• Use all features available on your plan for lawful purposes
• Connect personal messenger accounts that belong to you or that you are authorised to manage
• Send messages to people who have consented to receive them
• Integrate with your own systems via the API and webhooks
• Contact us at support@chat-valet.com with questions

5. What is not allowed

5.1. Spam and unsolicited messaging

• Sending messages to people who have not explicitly consented
• Cold bulk messaging for advertising or promotional purposes without prior consent
• Adding contacts to broadcasts without their knowledge

You are solely responsible for obtaining consent from your recipients and for complying with applicable anti-spam laws (CAN-SPAM, GDPR, local legislation). We do not verify whether your recipients have consented.

5.2. Harmful content

• Content that is illegal in your jurisdiction or the recipient's jurisdiction
• Threats, harassment, hate speech, or content that discriminates on protected grounds
• Material that infringes third-party intellectual property rights

5.3. Misuse of the service

• Attempting to circumvent technical limits or platform rules
• Creating multiple accounts to bypass restrictions
• Generating excessive load beyond normal usage patterns
• Attempting to gain unauthorised access to the service infrastructure

6. Consequences of violations

If you break these rules, we may at our discretion: warn you, temporarily suspend access, permanently terminate your account, or report violations to relevant authorities. Refunds for accounts terminated for policy violations are at our discretion.

7. Pricing, payment and refunds

Free trial (30 days): after registration, broadcasts, auto-reply, keyword chatbot, unified inbox, API and webhooks are free with no card required. The AI assistant is not included in the trial — it is available at cost based on actual token usage.

After the trial period ends, access to the service is provided under the paid plans published at https://chat-valet.com/pricing. New pricing will be communicated at least 7 days before taking effect.

To request a refund of an unused AI token balance, email support@chat-valet.com. Refunds are processed within 10 business days to the original payment method. Tokens already consumed are not refundable.

8. Service provided "as is"

We do our best to keep the service running reliably, but we make no guarantees about:

• Uninterrupted, error-free operation
• Delivery of every message you send
• Your messenger accounts not being restricted or blocked
• The accuracy of AI-generated responses
• Compatibility with future versions of messaging apps

Our total liability to you for any claim is limited to the amount you actually paid us in the 3 months before the claim arose.

9. Intellectual property

All rights to the service software, design, and branding belong to the operator or its licensors. You get a limited, non-exclusive, non-transferable right to use the service as described in these Terms. You retain ownership of content you create and send through the service.

10. Privacy and your contacts' data

How we handle your personal data is described in our Privacy Policy. Important: you are the data controller for the personal data of your contacts (the people you message). We process that data on your behalf. You are responsible for having a lawful basis for processing their data and for respecting their rights.

11. Changes to these Terms

We may update these Terms. We will notify you by email at least 7 days before material changes take effect. Continuing to use the service after changes take effect means you accept the new terms.

12. Governing law and disputes

These Terms are governed by Russian law. We will try to resolve any dispute by negotiation first — email support@chat-valet.com. If we cannot reach agreement, disputes are resolved in the courts at the operator's place of registration.

13. Contact

Questions about these Terms: support@chat-valet.com · https://chat-valet.com